Terms and Conditions

WELCOME TO ICKLESTARFISH.CO.UK, ORDERING WITH US IS SAFE SECURE AND FULLY GUARANTEED. YOU CAN REST ASSURED WE HAVE DONE EVERYTHING WE CAN TO ENSURE THAT OUR SITE AND ORDERING PROCESS IS AS QUICK AND AS EASY AS POSSIBLE.

IF YOU HAVE ANY QUESTIONS OR COMMENTS OR WOULD LIKE TO CONTACT ICKLESTARFISH.CO.UK PLEASE DROP AN EMAIL AT info@icklestarfish.co.uk OR PHONE US AT 07899 844 284.

PAYMENT

WE ACCEPT THE FOLLOWING CREDIT CARDS: MASTER CARD, VISA, VISA ELECTRON,JCB,SOLO,AMERICAN EXPRESS AND SWITCH. ALL TRANSACTIONS WILL BE MADE VIA A SECURE PAYMENT PROCESS PROVIDED BY BARCLAY CARD.

YOU CAN ALSO POST AN ORDER TO US - SIMPLY POP A CHEQUE OR POSTAL ORDER (SORRY NO CASH) MADE PAYABLE TO ICKLESTARFISH. IF YOU PREFER TO SHOP THIS WAY PLEASE MAKE SURE THAT ANY ITEMS ORDERED ARE IN STOCK BEFORE SENDING THROUGH YOUR ORDER AND ALSO MAKE SURE THAT YOU INCLUDE A DAYTIME (OR EVENING IF PREFERRED) CONTACT TELEPHONE NUMBER, EMAIL ADDRESS AND POSTAL ADDRESS.

PLEASE SEND POST ORDERS TO:
ICKLESTARFISH
4 CHURCH TERRACE
LLANHARAN
PONTYCLUN
MID-GLAMORGAN
SOUTH WALES
CF72 9NT

DELIVERY

ICKLESTARFISH.CO.UK WILL ENDEAVOR TO DISPATCH YOUR ORDER WITHIN ONE WORKING DAY OF IT BEING PLACED, SUBJECT TO STOCK LEVELS. IF THERE IS GOING TO BE A DELAY FOR ANY REASON ICKLESTAFISH.CO.UK WILL CONTACT YOU.

ALL DELIVERY TIMES ARE BASED ON STANDARD WORKING DAYS (MON-FRI). ITEMS CAN BE DELIVERED ON OUR NEXT WORKING DAY OR TWO WORKING DAY (48 HOUR) SERVICE AS LONG AS THEY ARE ORDERED BEFORE 12:00 HRS (MON-FRI). ORDERS PLACED BEFORE MIDDAY WILL BE DISPATCHED ON THAT WORKING DAY, ORDERS PLACED AFTER MIDDAY WILL BE DISPATCHED ON THE NEXT WORKING DAY.

THE STANDARD POST OPTION USUALLY TAKES 3-5 WORKING DAYS (MON-FRI). PLEASE ALLOW AN EXTRA DAY FOR THE FURTHER AWAY PARTS OF THE U.K. FOR FURTHER INFO, OR FOR DELIVERIES OUTSIDE OF THE UK PLEASE CONTACT US BEFORE PLACING AN ORDER VIA EMAIL: INFO@ICKLESTARFISH.CO.UK

ICKLESTARFISH RESERVES THE RIGHT TO AMEND ORDERS PLACED WITH INCORRECT DELIVERY OPTIONS WITHOUT NOTICE.

IN THE EVENT OF WEATHER CONDITIONS OR CIRCUMSTANCES OUT OF OUR CONTROL, WE CANNOT BE HELD RESPONSIBLE FOR YOUR ORDER NOT ARRIVING ON TIME. HOWEVER WE WILL MAKE EVERY EFFORT FOR YOUR ORDER TO GET TO YOU AS SOON AS POSSIBLE.

UNFORTUNATELY, DELIVERIES ON BANK HOLIDAYS AND SUNDAYS ARE NOT AVAILABLE. PLEASE NOTE THAT ALL ORDERS PROCESSED AFTER MIDDAY ON FRIDAY WILL NOT BE DISPATCHED UNTIL MONDAY (OR TUESDAY WHEN A BANK HOLIDAY FALLS ON A MONDAY). IN THE EVENT OF ITEM(S) ARE OUT OF STOCK, YOU WILL BE CONTACTED AND THE GOODS WILL BE CONTACTED AND THE GOODS WILL EITHER BE DISPATCHED AS SOON AS POSSIBLE OR AN ALTERNATIVE WILL BE OFFERED.

EXCHANGES AND REFUNDS

WE ENDEAVOUR TO SUPPLY ONLY THE HIGHEST QUALITY AND WANT YOU TO BE DELIGHTED WITH YOUR PURCHASE FROM ICKLESTARFISH.CO.UK. FOR EXTRA PIECE OF MIND WE OFFER A 14 DAY EXCHANGE OR REFUND PROMISE.

IF YOU RETURN THE PRODUCT IN ITS ORIGINAL CONDITION INC. TAGS AND PACKAGING, WE WILL REFUND YOU ANY MONEY THAT YOU HAVE PAID OR WE WILL EXCHANGE ITEM WITH A SAME COST ALTERNATIVE IF REQUIRED. SIMPLY PAY FOR THE RETURN POSTAGE OF THE GOODS. IF ITEM IS FAULTY OR NOT WHAT YOU ORDERED OR FOR ANY REASON THAT IS OUR FAULT WE WILL PAY FOR THE RETURNED ITEMS POSTAGE. IF THIS IS THE CASE PLEASE CONTACT US ON 07899 844284 OR EMAIL ON info@icklestarfish.co.uk AND WE WILL GIVE INSTRUCTION.

FEEDBACK

WE WELCOME ANY COMMENTS YOU HAVE ABOUT OUR SERVICE. WE REALLY LOVE TO HEAR THAT WE ARE PROVIDING YOU WITH WHAT YOU WANT. WE ALSO NEED TO HEAR IF THINGS ARE NOT QUITE RIGHT SO WE CAN IMPROVE ON OUR SERVICE TO YOU - PLEASE DO NOT BE SHY. LETS TALK!

AGAIN IF THERE ARE ANY QUERIES OR COMMENTS PLEASE DROP US A LINE.

Info@icklestarfish.co.uk OR 07899 844284

OH AND DON'T FORGET:
STAND OUT FROM THE CROWD

BE ICKLE!

www.icklestarfish.co.uk Privacy Policy

PRIVACY POLICY

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes:
your name
address
phone number
email address
credit/debit card details

We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.